Frequently Asked Questions
Everything you need to know about Pelican sports gear and orders.
How do I determine the right size for my athletic gear?
Each product page features a detailed 'Size Guide' button. We recommend measuring your current equipment or body dimensions and comparing them to our chart to ensure a perfect performance fit.
What is Pelican's return policy for used sports equipment?
We offer a 30-day trial period on most gear. If you are not satisfied with the performance, you can return it for a full refund, provided it shows no signs of significant damage or permanent modification.
How long does shipping take for oversized items like goals or trainers?
Standard shipping typically takes 3-5 business days. For oversized equipment, we use specialized freight carriers which may take 7-10 business days depending on your location.
Does Pelican offer a warranty on professional-grade equipment?
Yes, all Pelican 'Pro Series' products come with a 1-year limited warranty covering manufacturing defects and structural failures under normal sporting conditions.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking link. You can also log into your Pelican account dashboard to view live updates on your delivery status.
Do you offer team discounts for bulk purchases?
Absolutely. For orders of 12 units or more, please contact our Sales Team at [email protected] for exclusive bulk pricing and customization options.